The outage comes a day after a whistleblower went on US television to reveal her identity after she leaked a trove of documents to authorities alleging the social media giant knew its products were fuelling hate and harming children's mental health.įrances Haugen, a 37-year-old data scientist from Iowa, has worked for companies including Google and Pinterest - but said in an interview with CBS news show "60 Minutes" that Facebook was "substantially worse" than anything she had seen before. "We're aware that some people are having trouble accessing our apps and products," Facebook spokesman Andy Stone said on Twitter. We're working on it and we'll get it fixed as soon as we can." Users trying to access Facebook in affected areas were greeted with the message: "Something went wrong. Outage tracker Downdetector was showing outages in heavily populated areas like Washington and Paris, with problems being reported from around 1545 GMT. "Instagram and friends are having a little bit of a hard time right now, and you may be having issues using them. The platform currently has 3 billion users.Instagram urged its users to bear with them. The outage marked the longest stretch of downtime for Facebook since 2008, when a bug knocked the site offline for about a day, affecting about 80 million users. DNS, short for Domain Name System, is like a phone book for websites. ThousandEyes, a network monitoring service owned by Cisco, said in an email that the outage was the result of DNS failure. Reports on showed the outages appeared to be widespread, but it was unclear how many users were unable to access the apps. Thank you for bearing with us."Īll three platforms stopped working shortly before noon ET, when the websites and apps for Facebook's services were responding with server errors. "We've been working hard to restore access to our apps and services and are happy to report they are coming back online now. "To the huge community of people and businesses around the world who depend on us: we're sorry," Facebook said in a statement. Some of the services are not yet fully functioning - for example, some users are still reporting problems posting new content to Instagram.
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